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Last updated: July 2, 2026
This policy covers physical products (handmade soaps and cold-pressed oils) purchased from the Gifted Hands CT online shop. For appointment bookings and deposits, see our Booking, Cancellation & No-Show Policy (giftedhandsct.com/booking-policy/).
Where We Ship Your Cosmetic Products
We ship from our studio in Hartford, Connecticut to addresses within the United States, including US territories where carrier service is available. We do not currently ship internationally.
Order Processing Time Before Shipment
Orders are typically processed and handed off to the carrier within 2-4 business days of purchase. Because our products are handmade in small batches, occasional delays can happen during busy periods or restocks. If your order will take longer than expected, we will email you.
Processing time does not include carrier transit time. Business days are Monday through Friday, excluding US federal holidays.
Shipping Rates And Delivery Carriers
Available carriers, shipping methods, and rates are calculated and shown at checkout based on your address and order size. The rate you see at checkout is the rate you pay.
Once your order ships, you will receive a confirmation email with tracking information.
Sales Tax Charged On Your Order
Connecticut sales tax (currently 6.35%) is applied to orders where required by law. Any applicable tax is shown at checkout before you pay.
Local Studio Pickup Options Available
If you are local to the Hartford area, you may choose free studio pickup at checkout (when available). We will contact you when your order is ready. Pickup is at:
99 Ellington St, Hartford, CT 06106
Please bring your order confirmation. Orders not picked up within 14 days of the ready-for-pickup notice may be canceled and refunded, minus any costs already incurred.
Returns Policy For Cosmetic Purchases
Our products are cosmetics, so hygiene and safety come first:
- Opened or used products are final sale. For health and safety reasons, we cannot accept returns of any soap or oil that has been opened, unsealed, or used, even partially.
- Unopened products in their original, unopened condition may be returned within 14 days of delivery for a refund of the product price. Original shipping charges are not refunded, and the buyer pays return shipping.
To start a return, email us at support@giftedhandsct.com with your order number and the reason for the return. Please wait for our confirmation and return instructions before sending anything back. We recommend using a tracked shipping method; we are not responsible for return packages lost in transit.
Refunds for approved returns are issued to your original payment method after we receive and inspect the items. Please allow 5-10 business days after we process the refund for it to appear on your statement, depending on your bank or card issuer.
How We Handle Damaged Or Wrong Items
If your order arrives damaged, defective, or with the wrong item, contact us within 7 days of delivery at support@giftedhandsct.com. Please include your order number and clear photos of the damaged or incorrect item and the packaging.
Once we confirm the issue, we will send a free replacement or issue a full refund for the affected item, your choice. You do not pay return shipping for our errors or carrier damage; in most cases you will not need to send the item back.
What To Do About Lost Or Delayed Packages
If tracking shows your package has stalled or gone missing, email us and we will open a trace with the carrier. If the carrier confirms the package is lost, we will send a replacement or issue a refund.
If tracking shows the package was delivered but you cannot find it, please check with household members and neighbors and allow 48 hours (carriers sometimes mark packages delivered early). If it still has not turned up, contact us and we will work with you and the carrier to resolve it.
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but contact us as soon as possible and we will try to help.
Order Changes And Cancellations Policy
If you need to change or cancel an order, email us as soon as possible. We can usually adjust or cancel an order that has not yet shipped. Once an order has shipped, it falls under the return rules above.
Questions About Shipping And Returns
Gifted Hand Services LLC d/b/a Gifted Hands CT
99 Ellington St, Hartford, CT 06106
Email: support@giftedhandsct.com
Phone: +1 (860) 937-0542