Last updated: July 2, 2026
This policy applies to all appointments with Gifted Hands CT, whether booked online, by phone, or through Instagram DM or WhatsApp, and whether at our Hartford studio or at a traveling pop-up location.
Booking and Deposits
- A deposit is required to reserve any appointment. The deposit amount varies by service and is shown at the time of booking.
- Deposits for online bookings are charged securely through Stripe at checkout. Bookings made by phone or DM also require a deposit before the appointment is confirmed.
- Your deposit is applied toward the total price of your service. The remaining balance is due in person at your appointment.
- Full service pricing is listed on the booking page and is subject to change; the price quoted when you book is the price you pay.
- All permanent makeup (PMU) services are for clients 18 years of age or older. We may ask for photo ID.
Rescheduling
- You may reschedule your appointment with at least 48 hours notice before your appointment time. Your deposit transfers to the new date.
- A deposit may be transferred to a rescheduled appointment one time. If you need to reschedule again, a new deposit is required.
- To reschedule, use the link in your booking confirmation or contact us directly (details below).
Cancellations and No-Shows
- Cancellations made with less than 48 hours notice forfeit the deposit.
- No-shows (missing your appointment without notice) forfeit the deposit.
- Forfeited deposits compensate for the reserved time and are not refundable or transferable.
- If you are ill (especially with anything contagious, or with a skin condition flaring in the treatment area) or have a genuine emergency, contact us as soon as possible. Please do not come to your appointment sick. We may, at our discretion, transfer your deposit to a new date even inside the notice window.
- If we (the studio) need to cancel or move your appointment for any reason, you may choose either a full deposit refund or a transfer of your deposit to a new date, at no cost to you.
Late Arrivals
Please arrive on time. There is a 15-minute grace period for late arrivals. Arriving more than 15 minutes late may be treated as a no-show, with the deposit forfeited, because PMU procedures need the full appointment window to be done safely and well. If you are running late, contact us right away; we will accommodate you if the schedule allows.
Health Screening and Eligibility (PMU Services)
Permanent makeup is not suitable for everyone. Before your procedure, you will complete a health screening and consent form. Common contraindications include (this is not a complete list):
- Pregnancy or breastfeeding
- Certain blood-thinning medications or bleeding disorders
- Active skin conditions in the treatment area (eczema, psoriasis, dermatitis, acne, sunburn, open wounds)
- Recent use of Accutane (isotretinoin) or certain other medications
- Uncontrolled diabetes, certain autoimmune conditions, or conditions affecting healing
- Chemotherapy or radiation treatment (a doctor’s clearance may be required)
- Keloid or hypertrophic scarring tendencies
If you have any medical condition or take medication that may affect the procedure or healing, tell us before booking and consult your physician. A patch test is available on request and is recommended for clients with sensitive skin or a history of allergic reactions; contact us to arrange one before your appointment.
If you book an appointment and are found ineligible at the health screening, and you did not disclose a known contraindication when asked, the deposit may be forfeited. If you disclose a concern in advance and we determine the service is not suitable, we will refund your deposit.
Right to Refuse Service
We reserve the right to refuse or discontinue service to anyone at our discretion, including for safety concerns, failure to meet health requirements, arriving under the influence of drugs or alcohol, or abusive or inappropriate behavior. Where refusal is for a health or safety reason disclosed in advance, the deposit will be refunded.
Pop-Up and Travel Locations
We regularly serve clients at pop-up locations (including our recurring Queens, NY location and the Boston, MA area, with Florida dates available on demand and more locations added over time). For pop-up bookings:
- Pop-up dates and venues may change. If a date or location changes, we will notify you as early as possible.
- If we change or cancel a pop-up date, you may transfer your deposit to a new date or location, or receive a full deposit refund, your choice.
- All other terms of this policy (rescheduling, cancellation, late arrival, health screening) apply equally to pop-up appointments.
Giveaway Winners
If you are redeeming a service won through the Gifted Hands CT Monthly Brow Giveaway, your redemption is governed by the giveaway’s Official Rules (giftedhandsct.com/giveaway-rules/), including any scheduling windows and eligibility requirements described there. No purchase or payment of any kind is necessary to enter or win the giveaway. No deposit is required to redeem a giveaway prize unless the Official Rules state otherwise, but health screening and eligibility requirements above still apply, and no-show and late-arrival terms in the Official Rules (or, where the Rules are silent, this policy) apply to prize appointments.
Touch-Ups and Follow-Up Sessions
Some PMU services involve a follow-up or perfecting session, which may be included or priced separately as stated on the service page. Follow-up appointments are subject to this same policy, including deposits (where applicable), rescheduling notice, and no-show terms.
Questions
Gifted Hand Services LLC d/b/a Gifted Hands CT
99 Ellington St, Hartford, CT 06106
Email: support@giftedhandsct.com
Phone: +1 (860) 937-0542